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1. What products does Hidden Gems Egypt offer?

We specialize in authentic Egyptian jewelry made from silver, gold, and copper, as well as unique souvenirs crafted by local artisans. Our collections include necklaces, bracelets, rings, and custom papyrus art.

2. Is your jewelry legally stamped?

Yes, all of our jewelry is legally stamped in compliance with Egyptian standards, ensuring authenticity and quality for every piece.

3. Do you offer international shipping?

Yes, we ship worldwide through our trusted partner, FedEx. This allows you to receive your handcrafted Egyptian pieces no matter where you are.

4. How long does delivery take?

For local orders within Egypt, standard delivery typically takes 3-5 days, while express delivery options are also available. International orders, shipped via FedEx, generally arrive within 10 days, though some areas may take up to 14 days.

5. Do you have a physical location?

Yes! We have a location at 6th Alkhronfesh St, branched from El Moez St, right in the heart of Old Cairo. We welcome you to visit us and explore our collection in person.

6. Can I return or exchange my order?

For local orders, we accept returns and exchanges within 24 hours of delivery for eligible items. However, custom orders, earrings, and ear cuffs are non-returnable. Unfortunately, due to logistics, international orders are non-returnable, but if there’s an issue with your order, we’re here to help resolve it.

7. What payment options do you accept?

We accept cash on delivery for local orders, as well as online payments through our secure gateway. Additionally, we support Instapay, Vodafone Cash, and bank transfers for both local and international orders.

8. Can I customize a product?

Absolutely! We offer personalized options for many products, including custom jewelry and papyrus art. Customized items may require additional crafting time, and we’re happy to work with you to create a piece that’s uniquely yours.

9. What makes Hidden Gems Egypt different from other souvenir shops?

We provide a fair and high-quality online shopping experience, avoiding tourist markups. Every item is crafted with care, drawing on authentic Egyptian artistry and heritage, and we ensure our products meet high standards of quality.

10. How can I track my order?

Once your order is shipped, you’ll receive a tracking number by email or SMS. You can use this number to monitor your order’s progress.

11. Can I add a personal message to my order?

Yes! We offer options to include a personalized message, especially for items like our handcrafted papyrus postcards and luxury letters. Just let us know your request during the order process.