Privacy Policy

At Hidden Gems Egypt, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information: When you place an order or create an account, we collect information such as your name, address, email, and payment details. Device Information: We may collect information about the device you use to access our website, such as your IP address, browser type, and operating system. Browsing Information: We collect data on your interactions with our site, including pages viewed, links clicked, and other browsing actions.

2. How We Use Your Information

To Process Orders: We use your personal information to fulfill orders, including payment processing, shipping, and order confirmation. Customer Service: Your contact information allows us to provide support, respond to inquiries, and manage any issues with orders. Marketing and Promotions: If you opt-in, we may send you promotional offers, updates on new products, or special sales. You may unsubscribe from marketing communications at any time. Improvement of Our Services: Information collected helps us improve our website, enhance user experience, and personalize content.

3. Sharing Your Information

Service Providers: We may share your information with third-party service providers, such as payment processors and shipping partners (like Bosta and FedEx), solely to fulfill your orders and deliver services. Legal Requirements: We may disclose information as required by law or in response to legal requests to protect our rights, comply with regulations, or ensure the safety of our users.

4. Data Security

We use appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to keep your data secure, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, remember preferences, and gather data on site usage. You can manage cookies through your browser settings. Note that disabling cookies may affect your site experience.

6. Your Rights

Access and Correction: You have the right to request access to or correction of your personal data. Deletion: You may request that we delete your personal information, subject to legal and operational obligations. Opt-Out: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our communications or by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

Hidden Gems Egypt reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be revised at the top of the policy.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@hiddengemsegypt.com.